Complaints Procedure

We are committed to providing a high standard of service. If you are dissatisfied, please follow this procedure.

How to complain Put your complaint in writing (letter or email) to: [Your Company Name] [Your Address] Email: [complaints@email.com]

Include details of your complaint, dates, names, and desired resolution.

Our process

  • We acknowledge written complaints in writing within 3 working days.

  • We investigate promptly and provide a full written response within 15 working days (or explain any delay).

  • If unresolved, we issue a final viewpoint letter explaining our position and your right to escalate to The Property Ombudsman.

The entire in-house process should not exceed 8 weeks.

Escalation If dissatisfied with our final viewpoint, refer to The Property Ombudsman within 12 months: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP Website: www.tpos.co.uk Email: admin@tpos.co.uk Phone: 01722 333306

This procedure is in writing, available on our website [insert URL], in offices, and on request. We record all complaints and handle representatives appropriately. We make reasonable adjustments where needed.

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